I. Introduction and Overview

Thank you for using the DelivFree Canada Inc. Services! We are committed to providing you the best online shopping and delivery experience possible. This Privacy Policy explains what information we (DelivFree Canada Inc, Delivfree) collect, how that information is used, under what circumstances we share information, and the choices you can make about that information. This Privacy Policy applies whether you access the DelivFree Canada Inc. Services (as defined in the Terms of Service) through a browser, a mobile application, or any other method.

This Privacy Policy also describes how we collect, use and disclose your personally identifiable information (“PII”), PII is information about you that may be used to identify you (such as your name, phone number, or address).

1 a. Information we collect

2. Information you provide to us or allow others to provide to us

At various points in the DelivFree Canada Inc. experience, you may provide us with information about yourself. For example, when you create an account through the Services, you provide us with personal information like your name, email address, and postal code. And if you place an order through the Services, we collect information including your address, phone number, email address, and the details of your order. WE DO COLLECT YOUR CREDIT CARD INFORMATION AS WE DO PROCESS PAYMENTS ON OUR PLATFORMS.

Your account information may be updated or corrected by accessing your account settings.

If you log into the Services through a third-party service, both we and that third-party may receive some information about you and your use of the services. For example, if you choose to log into the Services with your Facebook account, we may receive information from Facebook, such as your name, e-mail address, public profile information, and information about your contacts. We may also offer social sharing tools (such as the Facebook “Like” button) that let you share actions on the Services with other websites and vice versa. In those cases, the providers of those tools may receive information about you when you use those tools. You should check the privacy policies of these third-party services and your settings there for more information.

If you wish to invite your friends and contacts to use the Services, we will give you the option of either entering in their contact information manually or, importing it from your address books on other third-party services. In both cases, we will store this information for the sole purposes of allowing you to send your friends referral offers, for determining whether your friends use the Services after a referral is sent, and, to remind your friends of the referral sent on your behalf.

Our partners may let us collect information about use of their sites/apps or share such information with us. For example, if you use a DelivFree Canada Inc. button or widget on another site or app, we may receive information about your use of that button or widget and the third-party site/app.

Location Information:

When you use the Services, we may collect precise location data. For instance, if you allow the Services to access location services through the permission system used by your device's mobile operating system or browser, we may collect the precise location of your device. We use your location information to facilitate the prompt hand-off of pickup orders (where available), to assist you in finding nearby restaurants for which pickup or delivery are available, for other similar purposes and for analytics purposes. You can choose whether or not to enable the location tracking feature through the settings on your device or browser, or when prompted by the DelivFree Canada Inc. mobile app. We may also infer your general location information, for example by using your internet protocol (IP) address.

3. Technical information about usage of the Services

When you use the Services, or browse our sites, either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used.

Cookies, Pixels, and Other Tracking Technologies:

We, our partners, our advertisers, and third-party advertising networks use various technologies to collect information, including but not limited to cookies, pixels, scripts, and device identifiers. Cookies are small text files that are sent by your computer when you access our services through a browser. We, our partners, our advertisers, and third-party advertising networks may use session cookies (which expire when you close your browser), persistent cookies (which only expire when you choose to clear them from your browser), pixels, scripts, and other identifiers to collect information from your browser or device that helps us do things such as understand how you use our services and other services; personalize your experience; measure, manage, and display advertising on the Services or on other services; understand your usage of the Services and other services in order to serve customized ads; and remember that you are logged into the Services. Our partners, advertisers, and third-party advertising networks may use these technologies to collect information about your online activity over time and across different websites or online services. By using your browser settings, you may block cookies or adjust settings for notifications when a cookie is set

We employ some third-party services to help us understand the usage of the Services and the performance of advertising, and these third parties may also deploy cookies, pixels, or other identifiers on the Services or collect information through our mobile applications. For example, we use Google Analytics to understand, in a non-personally identifying way, how users interact with various portions of the Services .

Log information:

When you use the Services, or browse our sites, our servers will record information about your usage of the Services and information that is sent by your browser or device. Log information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on the Services, and other ways you interact with the Services. If you are logged into the Services, this information is stored with your account information.

Interest-Based or Online Behavioral Advertising:

DelivFree Canada Inc. may use third-party advertising companies to serve interest-based advertisements to you. These companies compile information from various online sources (including mobile-enabled browsers and applications) to match you with ads that will be the most relevant, interesting, and timely for you. If you would like to opt-out of interest-based advertising, contact us at info@delivfree.com explaining your desire to opt out. Please note that you will be opted out of all interest-based advertising from all business members of the Network Advertising Initiative for that specific browser on that specific device. If you opt-out, you may continue to see DelivFree Canada Inc.’s or our partners’ online advertisements; however, these ads will not be as relevant to you.

4. Children

Our Services are not intended for children under 18 years of age, and we do not knowingly collect personal information in a manner not permitted in Canada. If we obtain actual knowledge that any information we collect has been provided by a child under the age of 18, we will delete that information to the extent required by applicable laws.

5. How we use your information

We may use the information we collect for various purposes, including to:

Provide the Services to you, improve the quality of the service, and develop new products and services
Allow our Independent Delivery Contractors (which means those that deliver the order for you, including their personnel, our restaurant partner and their employees/agents where applicable or our third-party providers) deliver your items to you, and/or call or text you with any updates or issues
Offer you customized content (including advertising, coupons, and promotions)
Understand how users interact with the Services (including advertising both on and off the Services) as a whole and to test new features or changes in our features
Provide customer service, respond to your communications and requests, and contact you about your use of the Services
Send you messages related to delivery or restaurant issues and efforts
Fulfill any other business or commercial purposes at your direction or with prior notice to you and your consent

You can opt-out of receiving promotional communications from DelivFree Canada Inc. by using the settings on the Account Info page or by using the unsubscribe mechanism included in the message, where applicable.

6. What we share

The Services comprise a platform that takes you directly to the restaurants actual website/menus from which you can select your food for delivery by Independently Contracted Delivery Drivers to your location. In order to make this work, we need to share information about you and your order with the other parties who help enable the service. This includes, for example, the Independently Contracted Delivery Driver(s) who pick up and deliver your order, the payment processing partner(s) and the restaurant partner(s) from which you are purchasing goods. To be clear, only DelivFree and our payment processing partner(s) receive your credit card information.

We also share information under the following principles:

With your consent or at your direction — We will share your information with entities outside of the Services when we have your consent to do so or it is done at your direction. For example:
- If you enter loyalty card information from a particular restaurant, we share that information with the restaurant you chose along with your order so that information can be added to your loyalty card account.
- If you invite friends to use the Services through our referral program , we will share some information with the friends you invite like your name and picture.
With our restaurant partners — We may share your information with our restaurant partners in order to provide and maintain the Services.
For external processing or service provision — We sometimes share information with third parties to process information on our behalf or to otherwise provide certain services (such as delivery services, advertising services, or information to better tailor our services to you). For the purposes of this processing or provision of services, we may share your information with such third parties under appropriate confidentiality provisions.
For legal purposes — We may share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or DelivFree Canada Inc..
On a non-personal or aggregate basis — We share information on both a non-personally identifying basis (including, but not limited to, order and delivery details but not including credit card information) or an aggregate basis.
To enable purchase of alcohol (not available in all jurisdictions) — When you buy alcohol using the Services, we may be required by law to share certain information with the retailer who makes the sale. This information could include, among other things, the names and addresses of the purchaser and recipient, government issued ID information, the quantity, brand, price, proof, and volume of alcohol purchased, and a recipient signature.
For business purposes — We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. We may also share your information between and among DelivFree Canada Inc., and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

7. Security

We employ and maintain reasonable administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure. In addition, when we collect, maintain, access, use, or disclose your PHI, we will do so using systems and processes consistent with information privacy and security requirements under applicable federal and provincial laws. All electronic information will be encrypted at rest and in transit. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

We will make any legally required notifications of any breach of the security, confidentiality, or integrity of your Personal Information, including, without limitation, breaches of your stored Personal Information (as breaches are defined under applicable provincial or federal statutes on security breach notification). To the extent permitted by applicable laws, we will make such notifications to you without unreasonable delay, as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

8. Changes to this Policy

This policy may change from time to time and any revised Privacy Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Privacy Policy and, in the case of materials changes to the Privacy Policy, we may provide you with additional notice (such as a notice in our user interface or sending you a notification by email).

9. Notice of Collection.

Although the information we collect is described in greater detail in Section II above, the categories of personal information that we have collected – are:

Identifiers - including name, email address, and IP address.
Other individual customer records - including phone number , shipping address.
Demographics - including your age.
Commercial information - including purchases and engagement with our Services.
Internet activity - including your interactions with our Service.
Geolocation data - including location enabled services such as WiFi and GPS.
Inferences - including information about your interests, preferences and favorites.
Health Information - including any information you provide to us regarding an experience with a restaurant that may require us to contact that restaurant or other restaurant partners for public health or safety reasons, or to facilitate a refund. We do not share your identity with restaurants we may contact in such a capacity, but do share date, time and location of a delivery, which may allow a restaurant to independently identify you.

For more information on our collection practices, including the sources we receive information from, please review “ Information We Collect ” (Section1.A above). We collect and use these categories of personal information for the business purposes described in “ How We Use Your Information ” (Section 5. above), including to provide and manage our Services.

We disclose the following categories of personal information to third parties for our commercial purposes: identifiers, demographic information, commercial information, relevant order information, internet activity, geolocation data, and inferences. We partner with different types of entities to assist with our daily operations and manage our Services. Please review “ What We Share ” (Section 6.above) for more detail about the third parties we have shared information with and the underlying principles the guide our sharing practices.

10. Right to Know and Delete.

You have the right to delete the personal information we have collected from you, and the right to know certain information about our data practices. In particular, you have the right to request the following from us:

The categories of personal information we have collected about you;
The categories of sources from which the personal information was collected;
The business or commercial purpose for collecting the personal information; and
The specific pieces of personal information we have collected about you.

If you would like to delete your personal information, you can do so, by email at info@delivfree.com In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.

11. Right to Opt-Out.

We do not sell information. However, if and to the extent “sale” is interpreted to include advertising technology activities such as those implemented specifically for interest-based advertising, we will comply with applicable law as to such activity.

12. Authorized Agent.

You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

13. Right to Non-Discrimination.

You have the right not to receive discriminatory treatment by us for the exercise of any your rights.

14. Promotional Incentives.

Promotional incentives are programs, benefits, or other offerings, including payments to consumers as compensation, for the disclosure, deletion, or sale of personal information about them. We offer a number of promotions and other incentives at any given time, each with their own individual terms. Your intentional participation in any of the programs, benefits, or other offerings under this Section will be interpreted as affirmative consent to the terms of such incentive.

For example, we offer a referral rewards program to our users who recommend our services to their contacts as prospective customers, when those prospective customers sign up for, and make a purchase using our Services. In certain circumstances, discounted prices or rewards will require you to be part of a particular program. In such circumstances, we may offer a price difference because the price is reasonably related to the value of your data.

15. Contact Information

Questions or comments about our Privacy Policy? Contact DelivFree Canada Inc.’s Privacy Team at:

DelivFree Canada Inc.
422 Richards Street, # 170
Vancouver, B.C, Canada V6B 2Z4
info@delivfree.com

For customer service inquiries visit our Customer Service Department

If you have comments concerning this website’s accessibility, please contact us at the email address info@delivfree.com